BitStarz Privacy Policy

At BitStarz, we respect your privacy and are fully committed to protecting the personal data you share with us. This BitStarz Casino privacy policy explains how we collect, use, store and safeguard your information when you visit our online casino, register an account, or use any of our services. By accessing Bit Starz, you acknowledge that you have read and understood how we handle your data, and you consent to the practices described below.

Who We Are

We operate under the trading name BitStarz Casino and are owned and managed by Gareton B.V., a company registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao. Our operations are licensed and regulated by the Curaçao Gaming Authority under licence no. OGL/2024/165/0185. Since our establishment in 2014, we have grown into a trusted casino bitstarz players across Europe rely on for secure, fair and entertaining gameplay.

Information We Collect

When you use our services, we collect several categories of personal information necessary to provide a safe and compliant gaming environment. We at Bit Starz gather this data directly from you, automatically through your use of our platform, and occasionally from trusted third parties such as payment providers or identity verification services.

• We collect registration details such as your name, date of birth, email address and country of residence when you complete the BitStarz login process for the first time
• We record financial information, including deposit and withdrawal history, payment method details and cryptocurrency wallet addresses used across our supported currencies
• We track your gaming activity, including games played, wagers placed, bonus usage and outcomes, to improve our services and ensure fair play
• We gather technical data such as your IP address, browser type, device information and operating system whenever you access our BitStarz casino app or website
• We may collect communication records when you contact our customer support team via email or live chat
• We store verification documents submitted during our Know Your Customer (KYC) checks, such as identification and proof of address

How We Use Your Data

Our BitStarz online casino uses your personal information for a variety of legitimate business purposes. We at BitStarz process your data to open and manage your account, verify your identity, process deposits and withdrawals, and deliver the BitStarz bonus code offers and promotions you have opted into. We also use your data to detect and prevent fraud, money laundering and underage gambling, as required by our licensing obligations.

Additionally, we analyse gameplay data to personalise your experience, including tailoring offers such as free spins, cashback and VIP Starz Club invitations. Where you have consented, we may send you marketing communications about new promotions, the bitstarz no deposit bonus 100 free spins offer, or updates to our game library, which now exceeds 6000+ titles from leading providers.

Legal Basis for Processing

We rely on several legal grounds to process your personal data, including the performance of our contract with you, compliance with our regulatory obligations under Curaçao gaming law, our legitimate business interests, and, where applicable, your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic across our platform. Our BitStarz casino app and desktop website both rely on cookies to keep you logged in securely and to ensure the bitstarz login process works smoothly across sessions. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary to operate our business:

• Payment processors and cryptocurrency processing partners, including CoinsPaid, to facilitate deposits and withdrawals
• Our platform provider, SOFTSWISS, and game providers such as Games Global, Pragmatic Play, Evolution, NetEnt and Play'n GO, to enable gameplay and settle wagers
• Regulatory authorities, including the Curaçao Gaming Authority, when required by law or during compliance audits
• Fraud prevention and identity verification services used to confirm your eligibility to play
• Professional advisors, such as auditors or legal counsel, where necessary for our legitimate business operations

We at Bit Starz require every third party we work with to maintain appropriate security standards and to use your data only for the purposes we have authorised.

International Data Transfers

Because we serve players across Europe and beyond, your data may be transferred to and processed in countries outside your country of residence, including Curaçao. Wherever we transfer personal data internationally, we implement appropriate safeguards to ensure it remains protected to a standard consistent with this policy.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to comply with our legal, regulatory and accounting obligations. Where you request account closure, we may still retain certain records related to transactions, verification, and responsible gambling history as required by applicable law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to honouring these rights wherever they apply to your account with us.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we erase your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including direct marketing
• You have the right to request a copy of your data in a portable format
• You may withdraw your consent to marketing communications at any time

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe in accordance with applicable data protection law.

Data Security

We employ industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our BitStarz platform uses encryption for sensitive data transmission, secure servers, and restricted internal access protocols. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and enable any available account security features.

Restricted Jurisdictions

We do not knowingly collect or process personal data from residents of jurisdictions where our services are restricted, including the United States of America, the United Kingdom, France and its overseas territories, and several other listed countries. If we discover that a player from a restricted jurisdiction has registered an account, we reserve the right to close the account and take appropriate action in line with our terms.

Age Restrictions

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction, and in no case under 18 years old. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with deposits returned and winnings forfeited in accordance with our terms.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our BitStarz casino app or website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or wish to exercise any of your rights, please reach out to our dedicated support team. We at BitStarz are available around the clock via live chat, or you can email us directly at support@bitstarz.com. Our multilingual support covers English, Russian, Chinese and Japanese, ensuring you receive assistance in the language you're most comfortable with.